Privacy Policy

Last updated: March 23, 2026

1. Introduction

Veilon Trading Ltd. ("Veilon", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, platform, and services (collectively, the "Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Services.

2. Data We Collect

We collect the following categories of personal data:

2.1 Information You Provide

  • Account information: Full name, email address, country of residence
  • Payment information: Payment method selection and transaction details (full card details are processed by our payment providers and never stored on our servers)
  • Communications: Messages you send to our support team, feedback, or survey responses

2.2 Information Collected Automatically

  • Usage data: Pages visited, features used, trading activity within simulated accounts
  • Device information: Browser type, operating system, screen resolution, device identifiers
  • Network data: IP address, approximate geolocation (country/city level), referring URL
  • Cookies and similar technologies: Session cookies, preference cookies, and analytics identifiers (see Section 7)

3. How We Use Your Data

We use your personal data for the following purposes:

  • Service delivery: To create and manage your account, process purchases, and operate evaluation programs
  • Communication: To send transactional emails (order confirmations, password setup, account updates) and respond to support requests
  • Platform improvement: To analyze usage patterns, diagnose technical issues, and improve the platform experience
  • Security: To detect and prevent fraud, abuse, and unauthorized access
  • Compliance: To comply with legal obligations, respond to lawful requests, and enforce our Terms of Service
  • Marketing: With your consent, to send promotional communications about new features or products. You can opt out at any time.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process personal data under the following legal bases:

  • Contract performance: Processing necessary to provide the Services you have purchased
  • Legitimate interests: Platform security, fraud prevention, and service improvement
  • Consent: Marketing communications and non-essential cookies
  • Legal obligation: Compliance with applicable laws and regulations

5. Data Sharing & Third Parties

We do not sell your personal data. We may share data with the following categories of third parties:

  • Payment processors: Stripe, PayPal, and cryptocurrency payment providers — to process your transactions securely
  • Hosting providers: Cloud infrastructure providers that host our platform and store data
  • Analytics providers: Services that help us understand platform usage (data is aggregated and anonymized where possible)
  • Legal & regulatory: Law enforcement or regulatory bodies when required by law or to protect our rights

All third-party processors are bound by data processing agreements and are required to handle your data in accordance with applicable data protection laws.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with Services. After account closure, we retain data for a period necessary to comply with legal obligations, resolve disputes, and enforce our agreements — typically up to 5 years.

Trading activity data (simulated trades, account history) may be retained in anonymized form for analytics purposes beyond the retention period.

7. Cookies

We use the following types of cookies:

  • Essential cookies: Required for the Platform to function (authentication, session management). Cannot be disabled.
  • Preference cookies: Store your settings such as theme (light/dark mode) and product preferences
  • Analytics cookies: Help us understand how users interact with the Platform. These can be opted out of.

You can manage cookie preferences through your browser settings. Disabling essential cookies may impair Platform functionality.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data ("right to be forgotten")
  • Restriction: Request that we limit processing of your data in certain circumstances
  • Portability: Request your data in a structured, commonly used, machine-readable format
  • Objection: Object to processing based on legitimate interests or for direct marketing
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at privacy@veilontrading.com. We will respond within 30 days.

9. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS), encryption at rest, secure password hashing (BCrypt), and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. Where we transfer data outside the EEA/UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

11. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the Platform or sending an email to registered users. The "Last updated" date at the top of this page indicates when the policy was last revised.

13. Contact

For privacy-related inquiries, please contact our Data Protection Officer at privacy@veilontrading.com.

Veilon Trading Ltd.
London, United Kingdom

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